Not everyone can shop for themselves. Some aren’t very good at it, some are too busy, and others are too well known to walk into Cartier without TMZ hounding them out the door. A personal shopper is a must for the high-class clientele, and Maureen Cartwright (Kristen Stewart) fills that role for international actress and model Kyra (Nora von Waldstätten).

Maureen’s relationship with Kyra isn’t great—Kyra treats Maureen like crap, and Maureen reciprocates with animosity—but neither is her relationship with boyfriend Gary (Ty Olwin), a computer programmer working in another country. They communicate exclusively over Skype and only when Maureen feels like it, and she really doesn’t feel like these days. She is too busy waiting—waiting for her crappy job with Kyra to end, waiting for her art career to take off, and waiting for her dead twin brother to contact her from beyond the grave.

Maureen’s brother, Lewis, died suddenly from a heart attack at the age of 27 due to a heart defect, which Maureen also possesses. She might live to see 90, but she doubts it and focuses her attention on the afterlife.

Lewis, a medium, had a pact with Maureen: If he died first, he would reach out and contact her. Now Maureen waits in Paris, the city where Lewis died, hoping a sign. Part of this search requires her to offer her services as a medium for potential buyers of haunted proprieties. Maureen spends the night in the house trying to make contact to determine if the spirit is benevolent or malicious. In the meantime, she paints, infatuated with the works of Swedish abstract pioneer Hilma af Klint, a spiritualist who used séances to influence her work.

But these three plot threads—Maureen as a personal shopper, Maureen the aspiring painter, and Maureen as a ghost hunter—are merely window dressings for Maureen trying desperately to reconnect with her deceased brother. The goal can sometimes blind Maureen to what’s obviously at hand. Yes, there are ghosts in Personal Shopper, but they don’t pose the same threat that the living does. When Maureen starts receiving texts from an unknown number, she foolishly, and a bit hopefully, attributes them to her brother. The audience knows better, and writer/director Olivier Assayas uses this knowledge to ratchet up the tension.

Personal Shopper is an unbelievably unsettling and enjoyable piece of work. Assayas’s use of empty space and off-center framing of Maureen constantly puts us on edge. As do the enormous close-ups of Maureen’s phone as the texts come in, with each ding, wipe, vibration, and typing sound effect drawing us further into Maureen’s anxiety. As Robert Bresson once put it, “The soundtrack invented silence.” And Assayas wisely drops extraneous music cues in favor of Foleys to heighten that silence. Phones, creaking floorboards, locking latches, even the almost silent swoosh of a hotel lobby door opening and closing amps up Maureen’s ghost story.

There is one notable exception to Personal Shopper’s use of soundtrack, the one where Assayas summons the ghosts of cinema past and uses Marlene Dietrich singing “Das Hobellied” for a moment of suspense, release, and unease. Like Bresson, Assayas toys with the audience, but not without giving them what they want.

This is the second time Assayas and Stewart have collaborated —2014’s The Clouds of Sils Maria was also impressive—and rare are the artists so in sync. Stewart’s performance is understated, emotional, raw, real, and outstanding. In one scene, she manages to portray fear, loss, sadness, and hope in a matter of seconds. The distance Assayas’s camera keeps in this scene is both respectful and probing. He’s teasing her, but only a little. She knows and is okay with it. This is dress-up, after all, and Stewart is comfortable in just about anything Assayas can toss at her. A match made in heaven.

Rating: 4 out of 5.

Personal Shopper (2016)
Written and directed by Olivier Assayas
Produced by Charles Gillibert
Starring: Kristen Stewart, Lars Eidinger, Sigrid Bouaziz, Anders Danielsen Lie, Ty Olwin, Nora von Waldstätten
IFC Films, Rated R, Running time 105 minutes, Opens March 24, 2017. Streaming on DirecTV.

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